Please kindly contact our customer service before you run out of batteries. We will replace your old Albam device with a new Albam device that is set in accordance with your company’s settings. For Albam Time & Attendance Plus and Payroll Automator users, we will provide you with a free replacement of your Albam device without any charge. *However, if you are using Albam’s Time & Attendance free plan, costs would be incurred for replacing and shipping the Albam device.
Should I need the Albam device mandatorily?May 17, 2018 in
Employee Can Clock in/ out with Wi-Fi. Also, if you want, don’t use anything. Despite that you can use the service with no Wi-fi nor Albam device, we highly recommend you the Albam device for the most precise locational information of your employees’ clock in/out
What are the hours of operation at your Customer Center?April 25, 2018 in
Our Customer Center (email@example.com) and online counseling services are open from 10 a.m. to 7 p.m.(GMT+9) weekdays. We will provide online counseling services shortly. Frequently Asked Questions, go to the Frequently Asked Questions at the Albam website.
I signed up for the service; when will I receive my beacon?April 25, 2018 in
We offer next-day delivery via Korea Post parcel service.(Shipping fee will be charged) The delivery will start the day after you ordered. It takes about 7-14 business days (excluding weekends and holidays).
Do I need a mobile phone number to sign up?April 25, 2018 in
You can join us with your mobile number or email account. Please be aware that you need either an email or mobile number to verify your account.
Can I use the service in ordinary small offices?April 25, 2018 in
The Albam services are not limited to certain types of workplaces but can be used in any workplace setting as long as beacons have been deployed.
Can I manage the service in multiple workplaces?April 25, 2018 in
Yes. You can manage multiple workplaces as long as the administrator has the access to all those places or the user is registered as the owner of each store. However, when you add a workplace, service charge policy may change. Contact the Albam Customer Center (firstname.lastname@example.org) to get more details and help.
I have lost my password.April 25, 2018 in
You can reset your password from the app either for Employees or Admin. Go to the “Find ID & Password” to check your new password.
Do I have to keep my Bluetooth on all the time?April 25, 2018 in
You need Bluetooth when employees clock in and clock out. You can enable Bluetooth on your app only when employees arrive and leave.
Your beacon device is delivered with complete default settings, with a battery life of over two years. Therefore, you can use the device immediately without turning it on or replacing or removing any battery.
I have just received my beacon device; must I insert a new battery?April 25, 2018 in
Your beacon device is delivered ready to use in your workplace, and with a battery. To use your beacon, you only have to deploy the beacon in the desired location without having to replace any battery. ※ Please note that, if the battery has been removed or the battery cover is open, the settings registered for your workplace may be erased.
I have just received my beacon device. How do I register my device?April 25, 2018 in
Your beacon device is delivered with all settings complete; after receiving it, you can deploy and use the device immediately without any particular registration process. Also, make sure to enable Bluetooth on your smartphone after deploying the beacon in your workplace.
I accidentally pressed the “Reset” buttonApril 25, 2018 in
If you press “Reset” on the back of your beacon device, the settings registered for your workplace may be erased, which may cause malfunction. For detailed information on the Reset button, please contact the Albam Customer Center (email@example.com).
Your beacon device is delivered with complete settings. You can use the device immediately without any particular registration process.
I have just received my beacon device; I want to know how to track clock-ins and clock-outs.April 25, 2018 in
Unlike regular Bluetooth devices, the beacon can be used to track attendance if you just turn on Bluetooth without pairing or connecting it to another device.
I have accidentally lost or damaged my beacon device.April 25, 2018 in
The beacon is provided for free, however, customers are responsible for beacon setup and re-shipping charges at $10 (VAT inclusive) relating to loss or damage.
I would like to return my beacon device.April 25, 2018 in
If you want to cancel the service, remove the battery from the beacon device, and then transfer the picture taken by the device to online counseling services.